If you did not complete the account activate step by entering the verification code and it has been less than 24 hours since creating your account, you can:.If it has been more than 24 hours since creating the account, you can start over at Step 1 to create your account using your email address.Note for resetting the password on unverified accounts: If you never completed the account activation step by entering the verification code within the first 24 hours of creating the account, the account no longer exists and you will not receive an email. If you miss this timeframe, open ArriveCAN and click "Forgot password?" to start over. You must follow the instructions in the email within 24 hours of receiving it. Use the code from the last email sent to you.Check your spam, junk or promotions folder.Make sure the email address is properly formatted.Make sure you're using the same email address you used to create your account.You didn't receive your password reset email If an account exists for the email address you enter, ArriveCAN will send you a verification code you can use to set a new password. Make sure you enter the same email address you used to create your account. If you forget your password, select "Forgot password?" below the sign in button. The same email and password may be used to sign in to the mobile app or ArriveCAN online. Once you successfully enter your code, your account is activated. Select "Send me a verification code" and enter the code from the latest email once it arrives. You will receive a pop up message saying that your account exists but hasn't been verified. If the error message persists, try signing in again with the email and password you created. If you get an error message after entering your verification code, make sure that you didn't add any extra characters or spaces when you copied the 6-digit code from the email. Select "Resend code." Previous codes will no longer work. If you have not left the "Activate your account" screen in ArriveCAN, you can request a new verification code. If you do, you will need to restart the activation process. Wait for a while before requesting a new code.ĭo not close the app while on the "Activate your account" screen. There may be a brief delay before you receive the code. ( ) ? " ! # % & / \, > ‹ ' : | _ ~)Ĭheck your spam, junk, and/or promotions folder in case the email went there. Passwords must be at least 8 characters long and contain at least 1 of the following: it follows the correct format with an the entries in both fields match exactly.there are no spaces in it, including at the end.As you re-enter your email address to verify it, make sure: The first step in creating a new account is to enter a valid email address. ArriveCAN saved traveller privacy noticeĮxpand Collapse Entering your email address.The personal information provided through ArriveCAN is protected according to the Privacy Act. Deleting your account or profile(s) does not delete your previously submitted advance declarations or existing passage records – those are kept by the CBSA on a secure server for a minimum of two years. You can delete your ArriveCAN account and the information saved in your "saved traveller profile" at anytime from the mobile or web application. This allows the CBSA to retrieve your declaration when you arrive in Canada and validate your declaration at the airport kiosk or eGate. When you use Advance Declaration, your personal information is encrypted and transmitted securely to, and retained by, the CBSA for a period of 72 hours. The information is shared for the purpose of statistical reporting, public health and program integrity, as per Section 107 of the Customs Act and/or Section 8 of the Privacy Act. After you use a kiosk or eGate and confirm (certify) your customs and immigration declaration, we may disclose your email address and the contents of your declaration with other government instituations such as Statistics Canada, the Public Health Agency of Canada, and Employment and Social Development Canada. We do not share the personal information from your saved traveller profile in a systematic way.
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