![]() ![]() Please double check your Seventh Heaven license is not being used with Seventh Heaven Professional or vice versa. ![]() Often this message is encountered when the license is being used with the wrong product and a second attempt is made to redeem/activate with the purchased code. It is very important to remember a license cannot be redeemed more than once, whether or not it has been used/activated, it can only be redeemed into your account once. Redemption count exceeded for a license code The most common issues redeeming and using the iLok licenses are discussed below.ġ. If a cloud session is open (on your machine or another remote machine), close the session and re-open from License Manager’s file menu.Try opening a cloud session from iLok License Manager if your license supports cloud, this may help as a temporary fix to get you working again (contact support if you want to swap for a cloud license).Check you installed the right product (Seventh Heaven vs Seventh Heaven Professional) – it is a very common mistake to pick the wrong product update and install a product you do not have a license for.Check you have no expired demos installed that are actually asking for the code.De-activate the license, and then re-activate.Synchronise the iLok in iLok License Manager (or remove the license from the iLok and re-activate, this does the same thing).On rare occasions it is necessary to re-install iLok License Manager even if it is the latest version – this may seem unnecessary, but it fixes a lot of problems.Update iLok License Manager to the latest version (v5 or above), the plug-in will not be able to see valid authorisations managed by an old version.Occasionally a previously functional authorisation can stop working for no apparent reason.ĭo not attempt to re-use your license code to solve this problem, if it has already been redeemed then it is in your account and the license code is of no further use. standard vs professional where applicable). Please be sure to download the correct editions for your license (e.g. The iLok License Manager is not a software download tool (it is only a license management tool), so finally download and install your plug-in(s) from the LiquidSonics downloads page. This could mean two machine activations, a machine activation + a cloud activation, and so on.ĥ. LiquidSonics products all come with two activations – this means you can activate any combination of 2 from the choices of USB, iLok Cloud or machine activation at a time. Please note that you can only have one active cloud session per account. The cloud session must stay open for you to continue using any activations in the cloud. If you would like to use iLok Cloud, simply open a cloud session from license manager’s file menu. You may wish to activate to a physical iLok, so consider purchasing an iLok 2/3 (leading music retailers or Amazon often stock these) and deposit a license there (you can move licenses between the computer or device as necessary in future). This is the recommended option for new users. Next you will be given the opportunity to activate to your local computer. When you are signed in to the license manager desktop application, just click Licenses and Redeem Activation Code from the menu copy/paste your license into the box.Ĥ. Next create a free account with iLok, and log into the license manager that you just installed.ģ. If you have never used iLok before, simply visit and download the latest software for your operating system.Ģ. If you are new to iLok, please follow these five simple steps to activate and run your LiquidSonics plug-ins.ġ. License File Recovery For Legacy Software.License Non-Delivery For Recent Purchases.Sure enough, although it cost me about one week of subscription overlap, I am now completely back in business, with a new subscription that I have already gotten Activated to this computer, AND the old subscription is going to expire on the 14th and will just fade away. Since my EW Composer Cloud subscription is monthly, and due to renew on 08/14, I reasoned that if I were to go in and alter the auto-renew option for the current account, I could just buy a new subscription, effective today, and would no longer care about having to deactivate the old Location. Anyways, after looking it all over, my having as much time this weekend as possible won out, over waiting possibly until Monday or Tuesday for any resolution from the licensing email I sent. I DID fire off an email to the licensing folks, but continued to work the issue anyways, since I am dead in the water without access to the strings I loaded into a project I am racing to finish this weekend. ![]()
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